We applied our Rapid Improvement approach to enable two teams at YBS to identify and rapidly implement performance impacting changes, and embed the mindset, method and rhythm to maintain the approach in future.
We ran a workshop which helped the teams accomplish 3 jobs:
- Focus: determine and align on the teams’ objectives and key results, before identifying the key
moments that determine their success.
- Ideate: get under the skin of what is holding the team back and then ideate against a reframed problem statement to help the team improve in those key moments.
- Act: prioritise solutions and create clear, practical steps to drive change, and set the team up for success with the mindset, resources and tools for continuous rapid improvement.
6 months on and the teams at Yorkshire Building Society are seeing improved performance as a result of integrating the Rapid Improvement process into their daily rhythms. But more importantly, those teams are set up to maintain the approach and get at the heart of driving continuous rapid improvement.